Delivery
Orders are despatched from England. We aim to despatch within three working days of your order, and we will email you when it is on its way. Unless we agree otherwise, we deliver within 30 days of your order. Delivery to the UK is free on orders of £50 or more. Below that, and for every other country, the price is shown at checkout before you pay. It is worked out from the size and weight of what you are buying, using the courier's own prices.
We deliver to the UK and to many other countries. If yours is not offered at checkout, send us your country and we will look at adding it.
Orders outside the United Kingdom
Prices on this site do not include import duty, customs charges or local sales tax. Where these apply they are payable by you on arrival, and they are set by your own country rather than by us. We cannot refund an order that is abandoned or returned because these charges were not paid.
Your right to cancel, and how to use it
If you are a consumer in the UK or the EU, you have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason. If your order arrives in more than one parcel, the 14 days start when the last one arrives.
To cancel, tell us clearly before the 14 days are up. You can email infobebekcustoms.com, or use the form at the bottom of this page. Once you have told us, you have a further 14 days to send the goods back.
We will refund everything you paid, including standard outbound delivery, within 14 days of getting the goods back, or of you showing proof of postage if that is sooner. If you chose a faster delivery service than our standard one, we refund the standard cost rather than the premium.
You pay the cost of returning the goods when you cancel for your own reasons. This includes ordering a part for a car it does not fit, so please check the part number before ordering. Please do not fit a part if you may want to send it back. We may reduce your refund to reflect any loss in value if the goods have been fitted, used or handled more than was needed to check them.
If the goods are faulty or not as described
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. For a used part, what counts as satisfactory takes account of its age, its price and what we told you about it, including the photographs and any note about its condition. If a part does not meet that standard:
- within 30 days of delivery you may reject it and ask for a full refund;
- after 30 days and within six months we will repair or replace it, and if that is not possible you may claim a refund;
- we pay the return postage on faulty goods or goods that are not as described. Send us the receipt for it and we will refund that too.
Please email infobebekcustoms.com before returning a part so we can help. Where we can, we will put it right with a replacement, and if we do not have another we will refund you.
Refunds
Refunds go back to the payment method you used. We will email you when we receive your return and again when the refund is approved or declined. Card and bank processing can add a few days at the far end, so if a refund has not appeared, check with your bank before contacting us.
Where to send returns
Please write to us first and we will confirm the address to use. Returns go to: Bebek Customs, Unit 11, Learoyd Road, Hemswell Cliff Industrial Estate, Hemswell Cliff, Gainsborough, DN21 5TJ, England.
We recommend a tracked service. We cannot refund an item we never receive. Please pack heavy parts well, as a part damaged on its way back to us may be refunded at a reduced amount.
Model cancellation form
You do not have to use this form, but you may. Complete it and email it to infobebekcustoms.com.
To: Innovatus International Ltd (trading as Bebek Customs), 31 Louisberg Road, Hemswell Cliff, Gainsborough, DN21 5XU, England. Email: info@bebekcustoms.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Signature (only if this form is sent on paper):
Date:
Questions
Email infobebekcustoms.com and we will help.